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Getting help

Stuck on something? Here’s how to find an answer fast and how to reach the team when you need a person.

Try these first

Section titled “Try these first”

Most questions have a quick answer without waiting on a reply:

  • Check Troubleshooting for the common issues and their fixes.
  • Hover a project’s status badge — the tooltip explains what that state means (why a project is sleeping, failed, or infected).
  • For a deploy that went wrong, open the project and read its deploy report — it says what the agent did and where it stopped.
  • If a page itself misbehaves, select Retry, or head Home and try again.

Contact support

Section titled “Contact support”

Support is by email: [email protected]. You’ll also find it as Support in the account menu at the bottom of the sidebar.

To get a useful answer on the first reply, include:

  • the project URL or name the question is about,
  • what you expected and what happened instead, and
  • the error message or a copy of the deploy report, if there is one.

Take a tour

Section titled “Take a tour”

New to the dashboard? Open the account menu and select Take a tour for a guided walkthrough of the main areas. You can start it again any time.

Stay in the loop

Section titled “Stay in the loop”
  • Blog — product news and what’s new.
  • These docs — kept up to date as the dashboard changes; use the search box at the top to jump to a topic.
Section titled “Related”